With ATMs, direct deposit and autopay increasing in popularity, your employees need to know about Reg E: The Electronic Fund Transfer Act. This clip explains which transactions are covered by this important regulation.
Understanding the Bank Secrecy Act is vital for all employees. This clip shows the basics of BSA?including its purpose and objectives, one example of a suspicious activity, and the minimum requirements for a CIP.
Money is the currency of our lives, and when we're denied access to it, it's a problem to say the least.
In this clip, two different customers have questions about funds availability. You'll also learn about using the MICR line to distinguish between local and non-local checks.
In this clip, you'll see how important wardrobe essentials can reinforce your image as a capable, polished professional. If your visual message is positive, people will associate you with other positive attributes, like smart, trustworthy, competent & successful. Use this wardrobe-building system to make a good impression.
Detecting Counterfeits
New technology now makes it easier than before to create counterfeit currency and other negotiable instruments. With this course, your tellers learn how to recognize the different types of currency in circulation, including the recently released new $5 bill. They'll also learn how to spot counterfeits and what to do and say in a potential counterfeit situation.
You & Your Customers
In the competitive financial services industry, customer service is more important than ever. With this course, your tellers learn how to provide excellent customer service, effectively spot opportunities to cross-sell as well as handle difficult situations.
The Bank Examiner Scam takes advantage of the victim's respect for authority & desire to be a good citizen. Watch the scam in progress & find out which tellers the con artist targets.
