Latest videos by 1stfinancial
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Reg CC: An Overview For All Employees Preview
Posted by: 1stFinancial
Video duration: 204 seconds
Money is the currency of our lives, and when we're denied access to it, it's a problem to say the least.
In this clip, two different customers have questions about funds availability. You'll also learn about using the MICR line to distinguish between local and non-local checks.
Related: bank, cc, reg, teller, training
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Dress for Success: Your Personal Business Style Preview
Posted by: 1stFinancial
Video duration: 136 seconds
In this clip, you'll see how important wardrobe essentials can reinforce your image as a capable, polished professional. If your visual message is positive, people will associate you with other positive attributes, like smart, trustworthy, competent & successful. Use this wardrobe-building system to make a good impression.
Related: bank, credit, training, union
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MTT5 Course 8 Preview
Posted by: 1stFinancial
Video duration: 48 seconds
Detecting Counterfeits
New technology now makes it easier than before to create counterfeit currency and other negotiable instruments. With this course, your tellers learn how to recognize the different types of currency in circulation, including the recently released new $5 bill. They'll also learn how to spot counterfeits and what to do and say in a potential counterfeit situation.
Related: bank, counterfeits, detecting, teller, training
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MTT5 Course 10 Preview
Posted by: 1stFinancial
Video duration: 38 seconds
You & Your Customers
In the competitive financial services industry, customer service is more important than ever. With this course, your tellers learn how to provide excellent customer service, effectively spot opportunities to cross-sell as well as handle difficult situations.
Related: bank, customer, service, teller, training
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